Practical Manager - Introduction to First Line Management
If you are a newly promoted first line manager ? or hoping to become one! The Practical Manager gives an excellent introduction to basic management skills. What's more, it can count towards an Institute of Leadership and Management (ILM) Introductory Certificate in First Line Management. Flexible, practical and jargon-free, The Practical Manager takes the mystery out of management ? and gives you the confidence and skills to improve your own performance and that of your staff. The Practical Manager first covers the three compulsory sections of the ILM Certificate, you can then choose a further seven segments from 22 different courses.
Course Modules
Mandatory Segments
Problem Solving Skills
Planning Change
Using Information for Decisions
Optional Segments (Choose seven from these optional segments)
Time Management
Manage Own Stress
Interpersonal Skills and Trust
Financial Environment
Managing Diversity
Marketing
Implementing Change
Delivering Quality
Understanding Customers
Health and Safety - Law and Practice
Working to a Budget
Planning Development
Motivation
Managing Performance
Planning to Recruit
Building the Team
Leadership
Communication Process
IT Applications
Continuous Improvement
Promoting Change
Understanding Quality
Identifying Self Development Needs
Planning Work
Understanding Costs
Delegation
Maintaining Discipline
Communications Media
Giving and Receiving Feedback
How to Learn
Written Communication
Supporting Individuals
Cost-Benefit Analysis
Meetings
Resolving Conflict
Performance Indicators
Objectives
Briefing Skills
Producing Project Reports
Minimising Waste
Coaching
Analysing Information
Maintaining Information Systems
Previous experience required
There are no formal entry requirements, but this course is aimed at learners who are likely to become first line managers or who are already in post but have had little or no formal training.